More sleep than expected
Jan. 21st, 2012 03:24 pmGentle Readers,
I was going to write a bit about fencing but I'm still recovering from yesterday. Yesterday I was supposed to be looking at the C++ client and why it couldn't connnect over SSL. Instead, I got to spend the whole day dealing with the issues of a special snowflake of a customer would not talk to our support people or enter a ticket because his problems were so very important. In fact, he would only talk to me over Skype so he could clearly and repeatedly explain why his problems were so very important and I should feel lucky that he is willing to let me work on them instead of his preferred contacts.
I did the best I could and answered his questions and tried to figure out some of his problems but it's really clear to me that Customer Support is NOT where I want to spend any significant portion of my life. I mean, talking on the phone stresses me out at the best of times. Then there's the shared view of his problem machines where he kept grabbing control of the mouse to, I guess, show us the things he believed we were unaware of. I think that not telling him to fuck off and let us do our job was the very model of professional restraint on my part. Not ranting about him on facebook/twitter where I post under my real and fairly unique name shows some foresight on my part as well.
Cortejo ended up coming to get me, at my request, because I was just completely wiped out. I picked up a little bit but I was still in bed and asleep by 8:30 and mostly slept for about 12 hours. I'm still very tired.
Anyway, so the fencing will move to another post. For now I'm just recovering. I'd really like to go and see the local event today. I'm hoping that I will have enough spoons to be up for it.
I'll bring sewing. I'm sure it will be fine.
I was going to write a bit about fencing but I'm still recovering from yesterday. Yesterday I was supposed to be looking at the C++ client and why it couldn't connnect over SSL. Instead, I got to spend the whole day dealing with the issues of a special snowflake of a customer would not talk to our support people or enter a ticket because his problems were so very important. In fact, he would only talk to me over Skype so he could clearly and repeatedly explain why his problems were so very important and I should feel lucky that he is willing to let me work on them instead of his preferred contacts.
I did the best I could and answered his questions and tried to figure out some of his problems but it's really clear to me that Customer Support is NOT where I want to spend any significant portion of my life. I mean, talking on the phone stresses me out at the best of times. Then there's the shared view of his problem machines where he kept grabbing control of the mouse to, I guess, show us the things he believed we were unaware of. I think that not telling him to fuck off and let us do our job was the very model of professional restraint on my part. Not ranting about him on facebook/twitter where I post under my real and fairly unique name shows some foresight on my part as well.
Cortejo ended up coming to get me, at my request, because I was just completely wiped out. I picked up a little bit but I was still in bed and asleep by 8:30 and mostly slept for about 12 hours. I'm still very tired.
Anyway, so the fencing will move to another post. For now I'm just recovering. I'd really like to go and see the local event today. I'm hoping that I will have enough spoons to be up for it.
I'll bring sewing. I'm sure it will be fine.